Purchase regulations

 

ONLINE STORE TERMS AND CONDITIONS www.lezerton.com

of 27.07.2018

  1. Definitions

The terms used in the Regulations mean:

 

  1. Client – a natural person, legal person or an organizational unit that is not a legal person, the special provisions of which grant legal capacity, placing an Order within the Store;
  2. Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
  3. Consumer –A customer who is a natural person who performs a legal transaction with the Seller not directly related to its business or professional activity;

4.Statute – these Regulations for the provision of electronic services as part of the Online Store www.lezerton.com;

5.Online shop (Shop) – website available at href=”https://www.lezerton.com”>www.lezerton.com through which the Customer may, in particular, place Orders

6.Seller– activity subject Kuźnia Fryzjerska Wojciech Jewuła ul. Tadeusza Kościuszki 10, 33-100 Tarnów, tel: 510 468 762, NIP: 873 318 49 51, REGON: 122606372;

7.Commodity – products presented in the Online Store;

  1. Sales agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer using the Store’s website;
  2. the Act on Consumer Rights – usAct of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827 as amended);
  3. Act on the provision of electronic services – Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
  4. Order – Customer’s declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
  5. General provisions

2.1. These Regulations define the conditions for the provision of electronic services and the sale of Goods by the Seller as part of the Online Store located at: www.lezerton.com.

2.2. These Regulations define in particular:
1) the rules for registering and using the account as part of the Online Store;

2) the terms and conditions for making electronic reservations of products available as part of the Online Store;

3) the terms and conditions for submitting Orders via the Online Store;

4) rules for concluding Sales Agreements with the use of services provided as part of the Online Store.

2.3. In order to ensure the proper and uninterrupted use of the Store and the services provided through it, the device used by the Customer should meet the following minimum technical requirements:

1) have a connection to the Internet ensuring data transmission;

2) have a web browser, i.e. software used to browse the content available on the Internet;

3) have an active e-mail account.

2.4. In order to read e-mail correspondence and its attachments, it is necessary to have:

1) in the case of e-mail correspondence – an active e-mail account;

2) in the case of attachments, in particular text files – computer software that supports files of a given type, in particular .pdf, .doc., .Docx., .Txt, .jpg.

2.5. In order to use the Online Store, the Customer should obtain access to a computer station or terminal device with Internet access.

2.6. In accordance with applicable law, the Seller reserves the right to limit the provision of services via the Online Store to people who have reached the age of 18. In this case, potential customers will be notified of the above.

2.7. Customers can access these Regulations at any time via the link on the Store’s home page, download it and print it out.

2.8. Information about the Goods provided on the Store’s websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.
III. Rules for using the Online Store

3.1. Before using the Online Store, the Customer has the option to register.

3.2. Registration takes place by completing and accepting the registration form available on the Store’s website.

3.3. The condition for registration is to agree to the content of the Regulations and to provide personal data marked as mandatory.

3.4. The Seller may deprive the Customer of the right to use the Online Store, and may limit his access to some or all of the Store’s resources, with immediate effect, in the event of a breach by the Customer of the Regulations, in particular when the Customer:

1) during registration in the Online Store, he provided untrue, inaccurate or out-of-date data, misleading or infringing the rights of third parties;

2) has committed, through the Online Store, infringement of personal rights of third parties, in particular the personal rights of other customers of the Store;

3) engage in other behaviors that will be considered by the Seller to be inconsistent with applicable law or general principles of using the Internet or detrimental to the Seller’s good name.

3.5. A person who has been deprived of the right to use the Online Store may not re-register without the prior consent of the Seller.

3.6. In order to ensure the security of the transmission of messages and data in connection with the services provided as part of the website, the Online Store takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data sent on the Internet by unauthorized persons.

3.7. The customer is obliged in particular to:

1) not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties;

2) use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices;

3) not taking actions such as: sending or posting unsolicited commercial information (spam) within the Online Store;

4) use the Online Store in a way that is not inconvenient for other Customers;

5) use of any content contained in the Online Store only for personal use;

6) use the Online Store in a manner consistent with the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

  1. Procedure for concluding a Sales Agreement

4.1. In order to conclude a Sales Agreement via the Online Store, go to the website www.lezerton.com, select the Product based on its availability, and then take further technical steps based on the displayed messages and information available on the Store’s website.

4.2. The selection of the ordered goods by the customer is made by adding them to the basket.

4.3. While placing the Order – until the moment of pressing the button “Buy and pay” – the Customer may modify the entered data. For this purpose, the Customer should follow the displayed messages and information available on the Store’s website.

4.4. After the Customer using the Online Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information on:

1) the subject of the Order;

2) unit and total price of the ordered Goods;

3) the chosen method of delivery;

4) delivery time;

5) delivery costs;

6) selected payment method;

7) the total amount for the Order, i.e. the amount for the ordered Goods and delivery.

4.5. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the “Buy and pay” button.

4.6. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with the Seller running the Online Store available at www.lezerton.com of a Sales Agreement, in accordance with the Regulations.

4.7. After placing the Order, the Customer receives an e-mail containing the final confirmation of all essential elements of the Order.

4.8. The sales contract is considered concluded with the moment the Customer receives the e-mail referred to in point 4.7.

4.9. The sales contract is concluded in Polish.

4.10. Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Contract for the sale of the Goods takes place by sending the Customer to the e-mail address provided and by attaching to the shipment containing the Goods:

1) printout of the Order confirmation;

2) specification of the Order;

3) proof of purchase or VAT invoice.

  1. Delivery

5.1.The delivery of the Goods is possible in all countries of the world and takes place at the address provided by the Customer when placing the Order.

5.2. Delivery of the ordered Goods takes place via:

1)DPD;

5.3. The delivery costs will be indicated to the Customer at the time of placing the Order.

  1. Prices and payment methods

6.1. The prices of the Goods are given in Polish zlotys and include VAT. The price given next to the Goods does not include delivery costs.

6.2. The customer has the option to pay the price for the Goods in the following way:

1) by traditional bank transfer to the bank account number, which will be indicated in the e-mail containing the final confirmation of all essential elements of the Order;

2) using electronic payment systems, in particular, such as: Przelewy24, PayPal.

6.3. When paying the price in the manner specified in point 1) above, the Customer is obliged to provide his name and surname or company and the Order number.

6.4 The client who is interested in receiving a VAT invoice should provide the data necessary to issue it.

VII. The right to withdraw from the Agreement

7.1. The consumer has the right to withdraw from the Sales Agreement within 14 days from the date of taking up the Goods without giving any reason.

7.2. The deadline to withdraw from the Agreement expires after 14 days from the day on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer acquires, physical possession of the Goods.

7.3.To exercise the right to withdraw from the Agreement, the Consumer must inform the Seller about it. An unequivocal statement of withdrawal from the Sales Agreement should be provided to the Seller as follows:

1) by sending an e-mail to the following address: lezerton@kuzniajewula.pl

2) by sending a statement by traditional registered mail to the following address: ul. Tadeusza Kościuszki 10, 33-100 Tarnów

7.4. The consumer may use the model withdrawal form, but it is not obligatory. The pattern of the above-mentioned the form is available at the following link: https://prawakonsumenta.uokik.gov.pl/formularze/

7.5. In order to keep the deadline for withdrawing from the Contract of Sale, it is sufficient for the information regarding withdrawal from the Contract to be sent by the Consumer to the Seller before the deadline to withdraw from the Contract.

7.6.In the event of withdrawal from the Sales Agreement, the Seller shall return all payments received from the Consumer, including the costs of delivering the Goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Store), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer’s decision to exercise the right to withdraw from the Sales Agreement. The reimbursement is made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agrees to a different solution. Refundable payment is made only after delivery to the Store of the Goods that do not bear traces of use and in the original packaging. A consumer who withdraws from the Sales Agreement bears the direct costs of returning the Goods to the Seller.

VIII. Complaints about the Goods

8.1. The seller is liable to the customer who is a consumer within the meaning of art. 22 1 of the Civil Code, under the warranty for defects to the extent specified in the Civil Code, in particular in Art. 556 and art. 5561 – 5563 Of the Civil Code.

8.2. The Seller is obliged to deliver the purchased Goods without defects. If the purchased Goods are found to be defective, the Customer may initiate a complaint procedure.

8.3. In the complaint, the customer should indicate:

1) your name and surname;

2) data identifying the transaction (e.g. transaction identification number, date of submission

Orders);

3) the subject of the complaint and its cause;

4) contact details (correspondence address, e-mail address) enabling contact with the customer after considering the complaint.

8.4. Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Regulations should be addressed to the Seller by:

1) by e-mail to the following address: Lezerton@kuzniajewula.com

2) by post to the following address: ul. Tadeusza Kościuszki 10, 33-100 Tarnów

8.5. The seller does not accept parcels sent cash on delivery.

8.6. The Seller considers complaints submitted by customers within 14 days from the moment of their receipt. If the Seller does not respond to the Customer’s complaint within the period specified in the preceding sentence, the complaint shall be considered justified.

 

  1. Complaints regarding the provision of electronic services

9.1. The seller takes steps to ensure that the Online Store operates correctly, to the extent that results from its current technical knowledge. The seller also undertakes to remove any irregularities reported by customers within a reasonable time.

9.2. The Customer is obliged to immediately notify the Seller of any irregularities or interruptions in the functioning of the Online Store website.

9.3. Irregularities related to the functioning of the Store may be reported by the Customer:

1) in writing to the following address: ul. Tadeusza Kościuszki 10, 33-100 Tarnów

2) by e-mail to the following address: Lezerton@kuzniajewula.pl

3) using the contact form.

9.4. In the complaint, the Customer should provide his name and surname, correspondence address as well as the type and date of irregularities related to the functioning of the Store.

9.5. The Seller considers complaints submitted by customers within 14 days from the moment of their receipt. If the Seller does not respond to the Customer’s complaint within the period specified in the preceding sentence, the complaint shall be considered justified.

  1. Out-of-court redress methods

10.1. The customer who is a consumer has the option of using the following out-of-court complaint and redress methods:

1) submitting an application for consideration of a dispute arising in connection with the concluded contract to a permanent amicable consumer court operating at the Trade Inspection;

2) applying to the voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings on the amicable settlement of the dispute between the consumer and the entrepreneur;

3) assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include the protection of consumer rights.

  1. Final Provisions

11.1. Downloading or using in any scope the materials available in the Store requires the consent of the Seller each time and may not violate the provisions of the Regulations and generally applicable law, and may not infringe the interests of the Seller and the Store’s customers.

11.2. Settlement of any disputes arising between the Seller and the Customer who is a consumer within the meaning of art. 22 of 1 of the Civil Code, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.

11.3. Settlement of any disputes arising between the Seller and the Customer who is not a consumer within the meaning of art. 22 of 1 of the Civil Code, is subject to the court having jurisdiction over the seat of the Seller.

11.4. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.

11.5. The personal data provided by the Customers is collected and processed by the Seller in accordance with applicable law. Details regarding the protection of Customers’ personal data are specified in the privacy policy available on the Store’s home page.

11.6. These Regulations constitute an integral part of the Sales Agreement concluded between the Seller and the Customer.

11.7. The Regulations are valid from the date of their publication on the Store’s website, i.e. from 27/07/2018.

11.8. For important reasons, the Seller reserves the right to change the Store Regulations. The customer will be informed about the above. changes and the date from which they enter into force, by publishing a uniform text of the Regulations on the website of the Online Store www.lezerton.com and by sending a uniform text of the Regulations , information about the changes and the date of their entry into force to the e-mail address provided by the Customer when placing the Order.

11.9. The amendment to the Regulations is effective from the date on which the information about the change was sent to the Customer by e-mail in such a way that the Customer could read its content.